Last revised 31 October 2025
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This Privacy Policy explains how Neota Logic collects, uses, shares, and protects personal information across our Services.
This Privacy Policy applies to personal information that we collect about you when you use:
– Our website neotalogic.com (the "Website").
– Our software the Neota Logic System, including all of the online tools accessed or run from the Website (which we refer to as "Workbench") (collectively, "NLS").
– An instance of NLS deployed for us or a client ("NLS Site"), including all data stores attached to the NLS Site.
– Applications created with NLS and deployed on an NLS Site by us or our clients ("Applications").
The Website, NLS, and Applications may be referred to collectively as "Services."
This Privacy Policy does not apply to any NLS Site or Application that has a separate privacy policy.
We collect personal information in two ways:
– If and when you provide personal information to us.
– Automatically through your use of our Services.
Website: When you ask that we contact you or request a demo, we collect your name, email address, and organization name, and any personal information you choose to enter as a note.
NLS Site: When you register, or are registered by another person or organization, as a user of an NLS Site, we collect your name, organization name, and email address. We will verify that your email address is active and correct. Unless your account is managed by an organization's Identity Provider (i.e., via Single Sign On), we will also collect and store the password you create for your account. Your password is stored in an encrypted form. We have no means to unencrypt your password. If Multi Factor Authentication (MFA) is enabled for your account, you have the option of providing your phone number, which, after verification, will be stored and used only to authenticate you to your NLS Site. If you submit Support Requests, we will also collect the personal information you provide about the problem requiring support.
Application: When you use an Application, we collect any personal information that you enter into the Application, as explained below.
Website: We collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, inferred location, device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We use Google Analytics, Google Adwords, Clearview Social, and Hubspot to track pages visited, time on site, information requested, referrers, and other standard web traffic behaviors. None of this information is capable of identifying you.
NLS Site: In addition to general Website information, we collect information about your usage of NLS Sites—when you log in, which Applications you use or edit, how long your Application Sessions are, and so on.
In addition, Userflow (userflow.com) provides user onboarding and in-context guidance within our platform, as well as general metrics and tracking within our products.
Applications: In addition to general NLS Site information, we collect the information that users enter while using an Application ("Application Data").
For an Application to function, Application Data must be and is stored temporarily during the Session. For example, stored data is necessary so that: (a) an answer entered on the first page of an Application can appear on or be used to determine the content of subsequent pages; and (b) you can navigate backward and forward through the Application.
Application Data is encrypted at all times. When a Session ends, Application Data is either deleted automatically or, at the direction of the owner of the NLS Site, stored for some period of time.
Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails.
On the Website, we use cookies to track visitors' use of the site in order to improve its effectiveness for marketing our Services. Visitors who have set their browsers to disallow cookies can still use the Website.
On an NLS Site and in Applications, we use cookies only to store error or warning messages to be displayed in the browser, a web session ID/token identifying the user's session, and success or error messages for OAuth token creation.
Information collected by third parties: If an Application uses a third-party service such as DocuSign for e-signature or Stripe for credit card payments, we collect the information required for those services. In the case of Stripe, we do not store credit card numbers, expiration dates, or CVC codes; that data is passed directly to Stripe.
Information from the Website is stored wherever our hosting provider or Google Analytics determines, and may be copied to our internal systems for analysis.
Information from an NLS Site and the Applications run on that NLS Site is stored in the country or region directed by the owner of that NLS Site, except that information provided to third-party services such as DocuSign and Stripe is stored wherever those services determine.
To provide our Services—to set up, operate, secure, and back up your NLS Site and Applications.
To analyze how users interact with our Services in order improve our Services.
On the Website only—to measure and improve the effectiveness of our marketing.
In accordance with data protection laws, including European and UK data protection laws, we will use your personal information where:
(1) The use is necessary in order to fulfil our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account.
(2) The use is necessary for compliance with a legal obligation.
(3) The use is necessary in order to protect your vital interests or those of another person.
(4) We have a legitimate interest in using your personal information–for example, to provide and update our Services, to improve our Services, and to safeguard our Services.
(5) You have given us your consent, which consent may be given by you to us or to the owner of an NLS Site that is running an Application into which your personal information is input.
We share your personal information only in these circumstances:
Subsidiaries, employees, and independent contractors: We may disclose personal information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the personal information in order to help us provide our Services or to process the personal information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for all personal information that we share with them.
Third-Party Vendors: We may share personal information about you with third-party vendors who need to know personal information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information). We require vendors to agree to privacy commitments in order to share personal information with them.
Legal Requests: We may disclose personal information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights, Property, and Others: We may disclose personal information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Neota Logic, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose personal information related to the emergency without delay.
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the event that Neota Logic goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third-party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With Your Consent: We may share and disclose personal information with your consent or at your request, which request may be given by you to us or to the owner of an NLS Site that is running an Application into which your personal information is input.
Neota Logic Inc. and its group companies act as data controllers in respect of the personal information we collect and use as described in this policy. Our registered address is 228 Park Ave S, New York, NY 10003, USA.
Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information; object to or restrict certain processing; request portability of your data; and withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@neota.com.
If you have questions or concerns about this privacy policy or how we handle your personal information, please contact our privacy team at privacy@neota.com. We aim to respond to all requests within 30 days.
Neota operates globally. When we transfer personal information outside the country in which it was collected, including from the European Economic Area (EEA) to other countries, we use appropriate safeguards such as standard contractual clauses approved by the European Commission, or rely on other lawful transfer mechanisms.
We may update this privacy policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.
We generally discard personal information about you when we no longer need the personal information for the purposes for which we collect and use it—which are described in the section above on How and Why We Use Personal information—and we are not legally required to continue to keep it.