EIIA Enhanced Compliance: Subscription Terms

These Subscription Terms (the “Terms”) are an agreement between Neota Logic Inc. (“Neota”, “we”, “us”) and the institution that subscribes to Enhanced Compliance (the “Institution”, “you”).

By ticking the box at checkout and completing payment, you accept these Terms on behalf of your Institution and confirm you are authorised to do so.

EIIA is not a party to these Terms and is not responsible for the subscription, billing or support of EIIA Enhanced Compliance. The EIIA Waiver Wizard, which creates waivers, is part of your EIIA membership and is not covered by these Terms.

In these Terms, “Participant” means an individual to whom your Institution sends a waiver through the Service in connection with a program or activity your Institution runs, and includes a parent or guardian signing on behalf of a minor.

EIIA Enhanced Compliance is a ready-made online service that lets your Institution send waivers to Participants, collect electronic signatures, track who has signed, send reminders and keep a searchable archive of signed waivers (the “Service”). It is described in the EIIA Enhanced Compliance one-pager and FAQ.

Your subscription to EIIA Enhanced Compliance gives your Institution’s staff the right to use the Service for your Institution’s own programs and activities while your subscription is active. Participants receive and sign waivers through the Service without needing an account.

The subscription is for the Service as it stands. It does not include access to Neota’s wider platform, building or changing applications, or any consulting or development work. Extras such as signer emails in your Institution’s branding, custom reports or branding beyond your logo can be quoted separately.

Neota retains all right, title, and interest, including all intellectual property and proprietary rights, in and to the Service, the software, and any underlying technology, modifications, enhancements, and derivative works. Except for the limited access rights expressly granted by these Terms, no rights or licences are granted to the Institution by implication, estoppel, or otherwise.

We may improve and change the Service over time. We won’t make a change that materially reduces what you’ve paid for during your current subscription year without telling you and, if you cancel because of it, refunding the unused part of that year.

Standard rate: $1,188 per Institution per year, paid annually in advance by card through our payment provider, Stripe. There is no setup fee.

Founding rate: Institutions that subscribe on or before 31 December 2026 pay $1,000 a year for their first 2 years, as long as the subscription renews without a break. From year 3 the standard rate at the time applies.

One subscription per Institution. Everyone at the Institution works from it.

Renewal: Your subscription renews automatically each year and we charge the card on file. We will email you before each renewal, and give you at least 60 days’ notice of any price change.

Cancelling: You can cancel at any time before your renewal date from your account page. You keep access until the end of the year you’ve paid for.

No refunds: Subscriptions are non-refundable, except as set out in clauses 2.5 and 7.2.

Taxes: Prices exclude any sales or similar taxes, which you pay if they apply.

Failed payment: If a renewal payment fails we will tell you and give you at least 14 days to fix it before we suspend access. Suspension does not delete your data.

You’re responsible for your staff’s use of the Service and for keeping sign-in links secure. Tell us at support@neotalogic.com if you think someone has accessed your account without permission.

You must not use the Service unlawfully or to send anything unlawful or offensive; share access with another organisation or resell it; try to get around its security, copy it or reverse-engineer it; or use it in a way that harms the Service or other users.

Waivers and signatures are unlimited for your Institution’s own programs, subject to fair use. If your use is far beyond what a typical institution needs, we will talk to you before taking any action.

The waiver language in the Service is supplied by EIIA and its legal counsel, not by Neota. Neota provides the technology that generates, sends, signs and stores waivers. Neota does not give legal advice and does not warrant that any waiver is enforceable or suitable for any program or jurisdiction.

You are responsible for checking each waiver is right for your program before you send it, sending it to the right person, deciding electronic signature is suitable, and making sure a parent or guardian signs where a Participant is a minor.

Each signature is recorded with the time, date, IP address and the email address the link was sent to, and the signed waiver is locked. Neota does not otherwise verify signers’ identity.

The waivers, Participant details and signature records in the Service (“Your Data”) belong to your Institution. We use Your Data only to provide, support and secure the Service for you, or where the law requires. We don’t sell it or use it for any other purpose.

You’re responsible for giving Participants any notices and getting any consents needed for the information you collect through the Service.

We keep Your Data separate so only your Institution can see it, protect it with appropriate security measures, and use trusted providers for hosting, email and payments who are bound by contractual obligations to protect Your Data. If a security breach affects Your Data, we will tell you within 48 hours of becoming aware of it and help you respond.

Where Your Data includes student education records, we handle them on your Institution’s behalf and under its direction, consistent with FERPA, and only to provide the Service.

You can export Your Data at any time. After your subscription ends we keep Your Data for 12 months so you can export it, then delete it (except backups, which are overwritten in the normal course, and anything we must keep by law).

Support is by email at support@neotalogic.com during US business hours. We aim to keep the Service available at least 99% of the time, excluding maintenance and events outside our control.

We will provide the Service with reasonable care and skill, and it will work substantially as described. If it doesn’t, tell us and we will fix it. If we can’t within 30 days, you can cancel your subscription and we will refund the unused part of your subscription year.

Apart from that, the Service is provided “as is” and, as far as the law allows, we give no other warranties, express or implied.

Neither party is liable for indirect or consequential loss, or loss of profits or business.

Each party’s total liability under these Terms is limited to the fees your Institution paid in the 12 months before the claim. This limit doesn’t apply where the law doesn’t allow a party’s liability to be limited.

Neota is not liable for the content of any waiver, the outcome of any program or activity, or any injury or loss suffered by a Participant.

We may suspend the Service if payment is overdue (after the notice in clause 3.8) or if the Service is being misused in a way that puts it or anyone’s data at risk. We will tell you why and restore access once the issue has been resolved.

Either party may end your subscription if the other party seriously breaches these Terms and doesn’t fix the breach within 30 days of being told to do so.

Changes to these Terms: We will give you at least 30 days’ notice by email of any material change to these Terms. Changes apply from your next renewal unless needed sooner for legal or security reasons.

Public institutions: If the law that applies to your Institution prevents it from accepting any part of these Terms, that part applies only as far as the law allows. Contact us and we will work with you on any addendum you need.

Law: These Terms are governed by the laws of the State of New York. Each party irrevocably agrees that the state and federal courts located in New York County, New York, will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter, and each party waives any objection to venue or inconvenient forum in such courts.

Everything else: Each party must keep the other party’s confidential information confidential. Neither party is liable for delays caused by events outside its reasonable control. You may not transfer your subscription without our consent. If any part of these Terms is unenforceable, the rest still applies. These Terms, with the price shown at checkout, are the whole agreement about the Service; terms on any purchase order your Institution issues don’t apply.