**This position must commute daily to the NYC office**

**Applicants must be eligible to work in the United States.**

Candidate sought for a customer-facing leader with a growing software company.  Neota Logic delivers artificial intelligence software that makes doing business easier.  Aligning with global law firms, corporations and top educational institutions, Neota’s AI software platform enables our customers to intelligently automate their expertise at internet scale through an operationally useful form – as applications embedded in business systems or consulted interactively in a browser. We transform expertise into action by empowering our customers to create innovative services that can help reduce risks, reduce costs and improve business decisions.

We are seeking someone to bridge technology and customer service in a growing company. This hybrid position requires teamwork and autonomous focus. The individual will be responsible for working on “no-code” applications, logic-based problem solving, and first-touch support.

Responsibilities
  • Respond to, track, and triage support inquiries with a high-level of empathy and customer service
  • Work with the Customer Success team to build, test, and deploy no-code applications for clients
  • Build and maintain expert systems (programming experience not required, but a penchant and familiarity with technology and solving technical problems strongly recommended)
Qualifications
  • 2-4 years of professional services experience. Experience within a technical or high-level support role is a plus, but not required
  • Experience or classes in math, logic or programming
  • Computer skills/technical background
  • Experience in client-facing role
  • Experience with product documentation and training a plus, but not required
  • Bachelor’s degree. Master’s degree is a plus, but not required
Requirements
  • Excellent attention to detail
  • Desire to define, document, and improve internal processes relating to the position
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Ability to work collaboratively across teams and functions
  • Desire to work in an information systems environment
  • Excellent written and oral communication and interpersonal skills
  • · Agility in managing and adapting to change in a small growing company and culture
  • · Self-starter
Knowledge, of the following skills, is a plus:
  • Demonstrated leadership, teamwork and collaboration in a professional setting
Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salaries, depending on experience and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.