We are seeking an experienced Customer Success Manager who has a proven track record of success, is highly motivated, analytical, embraces technology and thrives in a client-focused entrepreneurial environment. The individual will be part of a global Customer Success team responsible for driving client engagement and satisfaction by building trusted relationships with key decision makers.

  • Work with Sales and Operations teams to deploy a defined consulting approach to both the sales and client success processes
  • Assist in the sales process to help prospects understand the capabilities of the Neota Logic Software platform and help them identify relevant use cases for their business
  • Learn how to use the Neota Logic platform and build apps (no programming experience required)
  • Help clients define use case candidates and requirements for estimation by Solution Architects
  • Assist customers in creating a vision for their use of our platform within their business
  • Run an engagement framework for agreed clients, including workshops, breakfast seminars and speaking engagements, to help identify additional uses cases for creation
  • Build proof-of-concept applications (where required)
  • Manage customer relationships – delivering solutions for our customers within time and budgetary restraints, while understanding and managing customer expectations
  • Contribute to the ongoing improvement and development of the Neota Logic studio
  • 4-5 years of experience within a technical or consulting environment
  • Ability to quickly grasp new concepts across a wide variety of subject areas
  • Ability to converse with c-suite stakeholders on the value of the Neota Logic platform
  • Agility in managing and adapting to change in a small growing company and culture
  • Demonstrated teamwork and collaboration in a professional setting
  • Customer facing experience, with a preference for Professional Services Consulting experience, with excellent written and oral communication skills
  • Bachelor’s degree or equivalent
Knowledge, of the following skills, is a plus:
  • Degree in Law or related field
  • Certifications pertinent to project management
  • Exposure to front end, back end, or full stack web development
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salaries depending on experience, and an extensive benefits package. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels respected and encouraged to contribute to our processes, decisions, planning and culture.