Candidate sought for a customer-facing leader with a growing software company.  Neota Logic delivers artificial intelligence software that makes doing business easier.  Aligning with global law firms, corporations and top educational institutions, Neota’s AI software platform enables our customers to intelligently automate their expertise at internet scale through an operationally useful form – as applications embedded in business systems or consulted interactively in a browser. We transform expertise into action by empowering our customers to create innovative services that can help reduce risks, reduce costs and improve business decisions.

Responsibilities
  • Develop and implement an effective account management program that systematizes the ways and frequency in which we touch customers throughout their lifecycle with Neota.
  • Customer Success Lead in developing and refining customer onboarding and implementation process from execution of agreement through implementation to customer services handoff.
  • Be comfortable conducting workshops and other trainings to help new customers get up to speed on the Neota Logic platform and prototype their use cases
  • Analyze customer’s business processes and recommend intelligent expert systems to standardize and automate the delivery of those processes
  • Serve as the liaison between the customer and internal departments
  • Assist customers in creating a vision for experiencing the full benefit of our platform – helping them define key requirements and a strategy of deploying our products to meet their needs
  • Manage customer relationships – delivering solutions for our customers within time and budgetary restraints
  • Develop and execute effective change management protocols to accommodate customer directed program and platform changes throughout customer lifecycle
  • Encourage revenue growth by consulting with customers to identify additional use cases for the Neota platform
  • Create project deliverable templates & budget/hour forecasts
  • Provide sales support when needed – ability to speak intelligently about Neota Logic’s products and how they could fit potential customer needs
  • Become the reliable and hyper responsive point of contact for each customer and establish a strong business relationship
  • Keep abreast of trends in customer subject areas
Qualifications
  • 4+ years of professional services experience. Experience within a technical or consulting environment is a plus, but not required
  • Project Management
  • Computer skills/technical background
  • Experience in a customer-facing role
  • Experience with team productivity software
  • Bachelor’s degree
Requirements
  • Experience managing customer relationships in a professional services environment
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Ability to drive results while working collaboratively across teams and functions
  • Ability to understand and work on business processes for a wide variety of subject areas, including finance, insurance, legal, compliance, healthcare, and others.
  • The desire to work in an information systems environment
  • Excellent written and oral communication and interpersonal skills
  • Agility in managing and adapting to change in a small growing company and culture
  • Excellent leadership and management skills
  • Self-starter
  • Excellent attention to detail
Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salaries, depending on experience and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.