Careers

*This role is a permanent, full-time position, offered remotely in the UK US or Australia**

The primary responsibility of the role is to develop and oversee the strategic marketing and communications plan to incorporate the following elements:

• Develop and oversee Neota branding, marketing and communications strategies aimed at
• increasing referrals and market share
• Positioning Neota as the leader in the no-code category
• Develop and oversee Neota internal and external communication activities
• Develop and oversee quality marketing analytics
• Manage/own the marketing ROP and marketing administration activities

Responsibilities

• Press release and blog post experience
• Social Media and digital marketing experience
• Strategic marketing management
• Proven ability to performance manage staff
• Excellent written and verbal communication and interpersonal skills
• Ability to build and maintain strong relationships within the team
• Strong skills in marketing analytics
• Strong leadership, planning and organizational skills
• Commitment to customer service
• Flexibility
• Work closely with the CEO, Sales, Product and Customer Success teams to roadmap strategic growth
• Drive B2B customer lead generation
• Lead the digital presence (SEO, PPC, Email and Social etc.)
• Manage brand identity, awareness and recognition
• Research, write and publish content for blogs, whitepapers, web and more
• Develop and deliver end-to-end campaigns
• Develop sales and product marketing collateral (go-to-market strategies)
• Plan and monitor success of events – including Neota Network
• Analyse campaigns, client trends and the competitive landscape

Qualifications

• Formal qualification in Marketing and/or Communications
• 4+ years B2B SaaS/Technology-based marketing experience
• Strong understanding of technology marketing (SaaS, IT or Tech products)
• Solid of understanding of modern (digital) marketing techniques (PPC, SEO, SEM, HTML, CSS)
• Demonstration of acquisition and lead generation initiatives
• Experience using automation and analytics tools HubSpot, Social Analytics, AdWords spend management etc.
• A positive forward-looking strategic mind-set

Must haves:

• Demonstrated experience in management, and in developing, implementing and overseeing strategic marketing communication plans within similar industry.
• High level competency skills particularly in planning and organization.
• Demonstration of defining and implementing global Branding, Marketing & Communications Strategies

1. 1. Responsibility for developing and overseeing the strategic marketing & communications plan within allocated budget, incorporating
      1. Inbound leads: to ensure a constant flow of leads to sales, drive the development of marketing efforts for referring prospects that includes direct marketing, digital marketing and legal specialist involvement in external events/conferences, as well as working to help build a referral base. In conjunction with the sales team, provide effective delivery of marketing messages and development of relevant collateral to support the sales strategy.
      2. Advertising: drive development of integrated marketing and advertising campaigns for both offline and online mediums.to increase enquiries from target market,
      3. Digital Channel: to drive traffic, improve engagement and ultimately increase conversions on the website, oversee the development of Neota’s electronic marketing efforts using analytics, HubSpot as well as development of suitable tools and applications.
      4. Social media: Drive development of Neota social media strategy to build awareness and loyalty to the brand. Marketing portfolio, be responsible for writing content, analytics to maximize the content on behalf of the group, and reporting.
      5. Media Relations: Responsibility for media relations across the organization, including responding to media enquiries, and the development of a proactive media relations program to position Neota Logic and our platform as leaders in the space.
      6. Customer Relationship Management: responsibility for developing and overseeing a CRM strategy in conjunction with new and existing customers to build loyalty to the brand and improve the customer experience.
      7. Public channel: to recruit potential inquiries, oversee the effective delivery and management of public information evenings, increase the number and website enquiries, to ensure a high-quality service that leads to high conversion rates and effective promotion of the Neota platform difference
      8. Communications: Develop and oversee delivery of messages to clients, slide decks, website, e-newsletter content, materials and formal communications from the management team.
      9. Brand: responsibility for the reputation in adherence with the Neota style guide.

Demonstration of implementation of global Internal Communications Strategies

1. Internal Messaging: in consultation with the Chief Executive Officer, Chief Commercial Officer, Chief Customer Officer and Chief Product Officer, develop key corporate messages for staff about organizational or media issues.
2. Staff Newsletter: to enhance communication and engagement from staff across the organization, oversee the frequent and effective implementation of the staff newsletter.
3. Staff Satisfaction Survey: provide input to the development of the staff satisfaction survey, analyzing and communicating results to key stakeholders and staff, and recommending improvements based on results.
4. Staff Engagement: work with managerial team to enhance staff engagement with organizational values, and provide direction on overall organizational communication.

• Demonstration of implementation and management of Marketing Analytics

1. Marketing KPIs: Develop and monitor marketing KPIs to assess of marketing effectiveness.
2. Marketing Database: Ensure the comprehensive utilization of the marketing database (HubSpot) to allow development of data-driven lead and location targeting
3. Competitor Intelligence: Analyze current market conditions and competitor information
4. Market Research: Recommend, participate and oversee market research projects to improve the customer experience and provide intelligence on consumer behavior.

• Management and Leadership

1. 1. Executive Team: Attend executive, management and some team meetings to provide updates, reviews and input on strategic direction of organization.
   2. Staffing: Manage the hiring and training, including conducting induction for staff.
   3. Performance Management: Ensure staff are provided with regular coaching and feedback, are performance managed in line with meeting organizational values and individual/team
   4. Reporting: Prepare marketing reports for the management
   5. Budgeting: Prepare and oversee annual marketing budget.

Viewed favorably:

Demonstrated Skills

• Excellent interpersonal skills, written and oral communication
• Teamwork and Leadership
  • Supports all management team decisions and ensures that all commitments are followed through
  • Maintains a positive leadership attitude and builds rapport with fellow peers
  • Values and respect the views and beliefs of team members
  • Displays willingness to assist others, shares knowledge openly, co-operates and supports the team
  • Communicates in a clear an d professional manner at all times, demonstrating empathy where required
  • Is always receptive and open to feedback
  • Attends seminars/training courses relevant to teamwork and leadership as required
  • Networks with other managers
• Quality – Awareness of and compliance with responsibilities under company policies and work instructions, as evaluated by:
  • Participation in training initiatives
  • Reporting of incidents, concerns and near misses
  • Compliance monitoring through internal and regulatory audit
  • Participation in continuous improvement activities through suggestions for improvement
• OH&S – Awareness of and compliance with responsibilities under the Occupational Health & Safety Act and company OH&S policies to:
  • Take reasonable care for personal health & safety
  • Take reasonable care for the health & safety of others who may be affected by your actions or omissions at the workplace
  • Systematically report any and all incidents, hazards and near misses
• Culture
  • Advocates and encourages personal growth
  • Leads, embraces and adapts to change in order to achieve continuous improvement
  • Demonstrates ability to reflect on performance and practices and how they may impact the organisation as a whole

This hybrid position requires teamwork and autonomous focus. The individual will be responsible for working on “no-code” solutions, logic-based problem solving, and first-touch support. 

 Responsibilities vary based on the business needs of each client, however key responsibilities are as follows:

Job Responsibilities

·       Respond to, track and triage support inquiries with a high-level of empathy and customer service

·        Work with the Customer Success team to build, test, and deploy no-code applications for clients

·       Build and maintain expert systems (programming experience not required, but a penchant and familiarity with technology and solving technical problems is a strong advantage)

Qualifications and Skills:

·       2-4 years of professional services experience. Experience within a technical or high-level support role is a plus, but not required

·       Computer skills/technical background

·       Experience in client-facing role

·       Experience with product documentation and training a plus, but not required

·       Bachelor’s degree. Master’s degree is a plus, but not required

Professional Skills:

·       Excellent attention to detail 

·       Desire to define, document, and improve internal processes relating to the position

·       Proven ability to work creatively and analytically in a problem-solving environment

·       Ability to work collaboratively across teams and functions

·       Desire to work in an information systems environment

·       Excellent written and oral communication and interpersonal skills

·       Agility in managing and adapting to change in a small growing company and culture

·       Self-starter

Additional skills, a plus:

·      Experience or classes in math, logic or programming 

·       Demonstrated leadership in professional setting

·       Demonstrated teamwork and collaboration in a professional setting

Role will involve:

• Managing and maintaining the Amazon Web Services (AWS) and Microsoft Azure infrastructure supporting Neota Logic and its customers.
• Tuning our cloud-based delivery systems to achieve excellent availability, responsiveness and performance.
• Ensuring that our networks and applications are secure.
• Managing backups, databases and SCM (like git).
• Helping to document architecture, networking and security – both internally and externally.

Required Skills: AWS (EC2/RDS), Azure, Scripting (Bash, Python, Perl, or Ruby), Network Management, RDBMS/SQL Administration, Linux, Security

Education: BSCS (MSCS preferred)

Professional Experience: 3+ years

What we are looking for:

• 2+ years of professional experience administering public cloud systems, in particular AWS (EC2, RDS, Guard Duty, WAF, etc.) and Azure.
• Demonstrated proficiency with at least one dynamically typed scripting language like Python, Perl, or Ruby (Python preferred).
• Hands-on experience administering SQL relational databases (PostgreSQL preferred).
• The ability to come up to speed quickly and thrive in an environment rich in complexity.
• Excellent communication skills, with the ability to present ideas and solutions in a clear and organized manner.
• The ability to work independently and achieve established goals with minimal supervision.
• Strong attention to detail, but with a solid grasp of the bigger picture.

**Applicants must be a permanent resident and eligible to work in the United States**

***This role is for a Solution Architect within Neota’s No-Code Environment***

We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will work with customers to define, build and support “no-code” applications. A successful candidate will be proactive, customer focused, technically minded with demonstrable logic-based problem solving, and have experience with technical project management.

Responsibilities

• Work as a member of the Customer Success team to build, test and support no-code applications for customers, including application scoping, design, documentation, and maintenance
• Manage customer projects and provide high-tier support
• Conduct training and mentoring to help customers
• Analyze customers’ business processes and recommend improvements through automated document, process and expert advice solutions
• Serve as the liaison between the customer and internal departments
• Contribute to the platform roadmap

Qualifications

Must haves:

• Bachelor’s degree (Masters is a plus)
• 2-5 years professional experience within a professional services firm, law firm or project-based environment
• Experience in a client facing role

Viewed favourably:

• Computer skills/technical background (familiarity with APIs and/or SQL a plus)
• Project Management experience
• Experience in a technical support role or help desk role
• Experience with product documentation and training

Demonstrated Skills

• Excellent attention to detail
• Proven ability to work creatively and analytically to solve problems – a motivated and proactive lateral thinker
• Ability to work collaboratively and independently with a diverse audience of stakeholders
• Excellent interpersonal skills, written and oral communication
• Agility in managing and adapting to change in a fast-paced environment
• Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, iManage, Sharepoint, Adobe, Gmail

Benefits

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

**Applicants must be a permanent resident and eligible to work in Australia**

***This role is for a Solution Architect within Neota’s No-Code Environment***

We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will work with customers to define, build and support “no-code” applications. A successful candidate will be proactive, customer focused, technically minded with demonstrable logic-based problem solving, and have experience with technical project management.

Responsibilities

• Work as a member of the Customer Success team to build, test and support no-code applications for customers, including application scoping, design, documentation, and maintenance.
• Manage customer projects and provide high-tier support
• Conduct training and mentoring to help customers
• Analyse customers’ business processes and recommend improvements through automated process, document and expert advice solutions
• Serve as the liaison between the customer and internal departments
• Contribute to the Neota platform roadmap

Qualifications

Must haves:

• Bachelor’s degree (Masters Degree or JD is a plus, but not required)
• 2-5 years professional experience within a professional services firm, law firm or project-based environment
• Experience in a client facing role

Viewed favourably:

• Computer skills/technical background (familiarity with APIs and/or SQL a plus)
• Project Management experience
• Experience in a technical support or help desk role
• Experience with product documentation and training

Demonstrated Skills

• Excellent attention to detail
• Proven ability to work creatively and analytically to solve problems – a motivated and proactive lateral thinker
• Ability to work collaboratively and independently with a diverse audience of stakeholders
• Excellent interpersonal skills, written and oral communication
• Agility in managing and adapting to change in a fast-paced environment
• Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Trello, Slack, Microsoft Word & Excel, Adobe, Gmail

Benefits

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

**Applicants must be eligible to work in the United States**

We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will manage all aspects of the customer relationship, including working with our Solutions Architect team to define, build and support “no-code” applications. A successful candidate will be proactive, customer focused, technically minded with demonstrable logic-based problem solving, and have experience with technical project management.

Responsibilities 

• Work with the Customer Success team and the Customer Success Lead in implementing and refining customer on-boarding and training process
• All aspects of the customer management process, including relationship building and management, financials, reporting, coordinating joint marketing, etc.
• Conduct workshops and other training to help customers learn the Neota  platform and prototype their use cases
• Serve as the liaison between the customer and internal departments
• Manage customer projects (prior project management experience a plus), including scoping, testing, reporting, documenting, and maintaining  applications, as needed, to help clients build more applications or as higher tiered support services
• Analyze customer’s business processes and recommend intelligent expert systems to standardize and automate the delivery of those processes

Qualifications

Must haves:

• Bachelor’s degree (Masters is a plus)
• 2-5 years professional experience in a customer-facing role (ideally within a professional services firm, SaaS business, or project-based environment)

Viewed favourably:

• Computer skills/technical background a plus (familiarity with APIs and/or SQL an extra plus)
• Project Management experience
• Experience with product documentation and training

Demonstrated Skills

• Excellent attention to detail
• Proven ability to work creatively and analytically to solve problems – a motivated and proactive lateral thinker
• Ability to work collaboratively and independently with a diverse audience of stakeholders
• Excellent interpersonal skills, written and oral communication
• Agility in managing and adapting to change in a fast-paced environment
• Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, iManage, Sharepoint, Adobe, Gmail
• Self-starter

Benefits

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Key Responsibilities

QA Analysts are responsible for:

Manual and automated regression testing of our web-based software

• Analysis and triage of software issues encountered by internal and external users
• Testing and confirmation of fixed bugs and new features
• Creating, maintaining and executing test plans & scripts
• Preparing for upcoming releases by understanding requirements, participating in meetings, etc.

Required Qualifications / Experience:

• Bachelor’s Degree in an IT-related discipline
• 3-5 years hands-on experience in Software Quality Assurance
• Excellent oral and written communication skills
• Experience with at least one automated test tool, such as Micro Focus UFT.
  

Special Consideration for Candidates with:

• Experience with bug tracking software such as Jira
• Experience with test planning software such as Test Rail
• Significant experience with automated testing

Professional Skills:

• Excellent communication and interpersonal skills
• Proven ability to work creatively and analytically in a problem-solving environment
• Highly motivated self-starter, with the ability to handle multiple priorities
• Ability to work independently & effectively as part of a geographically dispersed team
• Strong attention to detail