Careers

This hybrid position requires teamwork and autonomous focus. The individual will be responsible for working on “no-code” solutions, logic-based problem solving, and first-touch support. 

 Responsibilities vary based on the business needs of each client, however key responsibilities are as follows:

Job Responsibilities

·       Respond to, track and triage support inquiries with a high-level of empathy and customer service

·        Work with the Customer Success team to build, test, and deploy no-code applications for clients

·       Build and maintain expert systems (programming experience not required, but a penchant and familiarity with technology and solving technical problems is a strong advantage)

Qualifications and Skills:

·       2-4 years of professional services experience. Experience within a technical or high-level support role is a plus, but not required

·       Computer skills/technical background

·       Experience in client-facing role

·       Experience with product documentation and training a plus, but not required

·       Bachelor’s degree. Master’s degree is a plus, but not required

Professional Skills:

·       Excellent attention to detail 

·       Desire to define, document, and improve internal processes relating to the position

·       Proven ability to work creatively and analytically in a problem-solving environment

·       Ability to work collaboratively across teams and functions

·       Desire to work in an information systems environment

·       Excellent written and oral communication and interpersonal skills

·       Agility in managing and adapting to change in a small growing company and culture

·       Self-starter

Additional skills, a plus:

·      Experience or classes in math, logic or programming 

·       Demonstrated leadership in professional setting

·       Demonstrated teamwork and collaboration in a professional setting

You will have several years of professional experience, have worked directly with customers or clients on highly consultative engagements, have a hunger for learning, and thrive when collaborating with others to formulate solutions to big problems that involve people, process and technology.

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At Neota, we are pioneers in no-code automation. Our technology empowers customers to fundamentally transform how they work and how they deliver services, with the result being business automation solutions delivering outcomes of much better quality, far greater consistency, and of astronomical scale compared to traditional or otherwise manual ways of working.

We believe that our greatest asset is the people behind our platform. That technology is most powerful when driven by purpose. Our no-code platform is a game-changer for legal, procurement, risk and compliance professionals and we are always looking for curious minds and results-oriented professionals to join us!

In the Account Executive role you will report to our VP Markets & Growth APAC and also work closely with our marketing and pre-sales engineering teams. Together you will collaborate to help prospects tackle their biggest problems, understand the value that our no-code automation platform can deliver, build authentic relationships based in mutual trust, and be a valued advisor to those embarking on digital transformation initiatives.

First year growth in the role

You will be a key member of Neota’s global sales team. Over the first six to twelve months in the role you will become a master of building a sales pipeline (Sales Qualified Leads) within the legal, professional services and corporate domains. You will creatively leverage HubSpot’s automation features and other outbound activities to help generate meetings and opportunities for the wider sales team. This will involve researching and identifying potential customers for Neota, creating outbound prospecting campaigns via cold emails and calls, collaborating with the VP Markets & Growth APAC and the marketing team to develop targeted lists, call strategies, and messaging to drive opportunities. You will follow prospects up after events and other marketing campaigns to warm leads. You will have the opportunity to learn and maintain knowledge of Neota’s automation platform, and you will track and report on all activities and results using HubSpot.

·      Research and identify potential customers for Neota

·      Create outbound prospecting campaigns via cold emails and calls

·      Collaborate with the Sales & Marketing department to develop targeted lists, call strategies, and messaging to drive opportunities

·      Utilise industry knowledge to research & develop accounts, identify key players and generate interest.

·      Follow up after events and other marketing campaigns to warm leads

·      Learn and maintain knowledge of Neota’s platform, track, and report on all activities and results using HubSpot.

When you feel ready for the challenge, we will support you to take increasing levels of responsibility for the APAC sales pipeline.

 What are the key requirements?

·      Minimum 2-5 years of experience within a legal, consulting or other professional services delivery or corporate environment

·      Customer facing experience, with a preference for Professional Services Consulting experience, with excellent written and oral communication skills

·      Ability to converse with C-suite stakeholders on the value of the Neota platform

·      An understanding of marketing and lead generation processes

·      Bachelor’s degree or equivalent

What other experience is desirable?

Experience listed below, while not necessarily a requirement for this position, provide additional depth and value to this role:

·      Project management certifications

·      Degree in Law or related field

·      Miller Heiman or similar Strategic Selling courses

·      Exposure to front end, back end, or full stack web development

·      Knowledge and experience in using Hubspot

Role will involve:

• Managing and maintaining the Amazon Web Services (AWS) and Microsoft Azure infrastructure supporting Neota Logic and its customers.
• Tuning our cloud-based delivery systems to achieve excellent availability, responsiveness and performance.
• Ensuring that our networks and applications are secure.
• Managing backups, databases and SCM (like git).
• Helping to document architecture, networking and security – both internally and externally.

Required Skills: AWS (EC2/RDS), Azure, Scripting (Bash, Python, Perl, or Ruby), Network Management, RDBMS/SQL Administration, Linux, Security

Education: BSCS (MSCS preferred)

Professional Experience: 3+ years

What we are looking for:

• 2+ years of professional experience administering public cloud systems, in particular AWS (EC2, RDS, Guard Duty, WAF, etc.) and Azure.
• Demonstrated proficiency with at least one dynamically typed scripting language like Python, Perl, or Ruby (Python preferred).
• Hands-on experience administering SQL relational databases (PostgreSQL preferred).
• The ability to come up to speed quickly and thrive in an environment rich in complexity.
• Excellent communication skills, with the ability to present ideas and solutions in a clear and organized manner.
• The ability to work independently and achieve established goals with minimal supervision.
• Strong attention to detail, but with a solid grasp of the bigger picture.

At Neota, we are pioneers in no-code automation. We seek to transform how people work. To make life easier. To improve access to justice.

We believe that our greatest asset is the people behind our products. That technology is most powerful when driven by purpose. Our no-code platform is a game-changer for legal, risk and compliance professionals and we’re always looking for new, curious, and driven minds to join us!

We are seeking an experienced solutions-focused sales professional who has a proven track record of success, is highly motivated, analytical, embraces technology and thrives in a fast paced, entrepreneurial environment.

You would be reporting directly to our Chief Commercial Officer and working alongside our Marketing, and Pre-Sales teams, who support each other with content and guidance to help prospects understand the value that our no-code automation platform will deliver to their business.

You would be a key member of Neota’s global sales team and be responsible for driving our sales to US based prospects. The ability to consult and design sophisticated and complex use cases and to sell new ways of digitizing business will be critical to your success.

This role is hands on. You will need to not only sell our product, but learn how to use our tool and build solutions (no programming experience required but you will need to complete our online Neota University courses to demonstrate building proficiency).

Your role as a Sales Director with Neota

• Contribute to, and execute on business opportunities to build and maintain a strong sales pipeline.
• Execute a consultative sales process to help prospects understand the capabilities of the Neota Software platform and help them identify relevant use cases for their business.
• Sell the software solution by developing relationships with prospects, researching and analysing sales options and recommending solutions.
• Build proof-of-concept applications and deliver workshops (where required).
• Run an engagement framework for agreed clients, including workshops, breakfast seminars and speaking engagements.
• Remain current on industry trends, market activities and competitors.

What are the key requirements?

• Minimum of 2-5 years of sales experience within a legal or consulting environment
• Proven success with corporate clients and or major law firms
• Ability to converse with C-suite stakeholders and or partners on the value of the Neota platform
• Customer facing experience, with a preference for Professional Services Consulting experience, with excellent written and oral communication skills
• Understanding of the marketing and lead generation process
• Bachelor’s degree or equivalent

What other experience is desirable?

Experience listed below, while not necessarily a requirement for this position, provide additional depth and value to this role:

• Certifications pertinent to project management
• Degree in Law or related field
• Miller Heiman or Similar Strategic Selling courses
• Exposure to front end, back end, or full stack web development
• Knowledge and experience in using Hubspot
• A love or music, chess, debating or STEM or all of these.

**Applicants must be a permanent resident and eligible to work in the United States**

***This role is for a Solution Architect within Neota’s No-Code Environment***

We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will work with customers to define, build and support “no-code” applications. A successful candidate will be proactive, customer focused, technically minded with demonstrable logic-based problem solving, and have experience with technical project management.

Responsibilities

• Work as a member of the Customer Success team to build, test and support no-code applications for customers, including application scoping, design, documentation, and maintenance
• Manage customer projects and provide high-tier support
• Conduct training and mentoring to help customers
• Analyze customers’ business processes and recommend improvements through automated document, process and expert advice solutions
• Serve as the liaison between the customer and internal departments
• Contribute to the platform roadmap

Qualifications

Must haves:

• Bachelor’s degree (Masters is a plus)
• 2-5 years professional experience within a professional services firm, law firm or project-based environment
• Experience in a client facing role

Viewed favourably:

• Computer skills/technical background (familiarity with APIs and/or SQL a plus)
• Project Management experience
• Experience in a technical support role or help desk role
• Experience with product documentation and training

Demonstrated Skills

• Excellent attention to detail
• Proven ability to work creatively and analytically to solve problems – a motivated and proactive lateral thinker
• Ability to work collaboratively and independently with a diverse audience of stakeholders
• Excellent interpersonal skills, written and oral communication
• Agility in managing and adapting to change in a fast-paced environment
• Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, iManage, Sharepoint, Adobe, Gmail

Benefits

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

**Applicants must be a permanent resident and eligible to work in Australia**

***This role is for a Solution Architect within Neota’s No-Code Environment***

We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will work with customers to define, build and support “no-code” applications. A successful candidate will be proactive, customer focused, technically minded with demonstrable logic-based problem solving, and have experience with technical project management.

Responsibilities

• Work as a member of the Customer Success team to build, test and support no-code applications for customers, including application scoping, design, documentation, and maintenance.
• Manage customer projects and provide high-tier support
• Conduct training and mentoring to help customers
• Analyse customers’ business processes and recommend improvements through automated process, document and expert advice solutions
• Serve as the liaison between the customer and internal departments
• Contribute to the Neota platform roadmap

Qualifications

Must haves:

• Bachelor’s degree (Masters Degree or JD is a plus, but not required)
• 2-5 years professional experience within a professional services firm, law firm or project-based environment
• Experience in a client facing role

Viewed favourably:

• Computer skills/technical background (familiarity with APIs and/or SQL a plus)
• Project Management experience
• Experience in a technical support or help desk role
• Experience with product documentation and training

Demonstrated Skills

• Excellent attention to detail
• Proven ability to work creatively and analytically to solve problems – a motivated and proactive lateral thinker
• Ability to work collaboratively and independently with a diverse audience of stakeholders
• Excellent interpersonal skills, written and oral communication
• Agility in managing and adapting to change in a fast-paced environment
• Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Trello, Slack, Microsoft Word & Excel, Adobe, Gmail

Benefits

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

**Applicants must be eligible to work in the United States**

We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will manage all aspects of the customer relationship, including working with our Solutions Architect team to define, build and support “no-code” applications. A successful candidate will be proactive, customer focused, technically minded with demonstrable logic-based problem solving, and have experience with technical project management.

Responsibilities 

• Work with the Customer Success team and the Customer Success Lead in implementing and refining customer on-boarding and training process
• All aspects of the customer management process, including relationship building and management, financials, reporting, coordinating joint marketing, etc.
• Conduct workshops and other training to help customers learn the Neota  platform and prototype their use cases
• Serve as the liaison between the customer and internal departments
• Manage customer projects (prior project management experience a plus), including scoping, testing, reporting, documenting, and maintaining  applications, as needed, to help clients build more applications or as higher tiered support services
• Analyze customer’s business processes and recommend intelligent expert systems to standardize and automate the delivery of those processes

Qualifications

Must haves:

• Bachelor’s degree (Masters is a plus)
• 2-5 years professional experience in a customer-facing role (ideally within a professional services firm, SaaS business, or project-based environment)

Viewed favourably:

• Computer skills/technical background a plus (familiarity with APIs and/or SQL an extra plus)
• Project Management experience
• Experience with product documentation and training

Demonstrated Skills

• Excellent attention to detail
• Proven ability to work creatively and analytically to solve problems – a motivated and proactive lateral thinker
• Ability to work collaboratively and independently with a diverse audience of stakeholders
• Excellent interpersonal skills, written and oral communication
• Agility in managing and adapting to change in a fast-paced environment
• Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, iManage, Sharepoint, Adobe, Gmail
• Self-starter

Benefits

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Key Responsibilities

QA Analysts are responsible for:

Manual and automated regression testing of our web-based software

• Analysis and triage of software issues encountered by internal and external users
• Testing and confirmation of fixed bugs and new features
• Creating, maintaining and executing test plans & scripts
• Preparing for upcoming releases by understanding requirements, participating in meetings, etc.

Required Qualifications / Experience:

• Bachelor’s Degree in an IT-related discipline
• 3-5 years hands-on experience in Software Quality Assurance
• Excellent oral and written communication skills
• Experience with at least one automated test tool, such as Micro Focus UFT.
  

Special Consideration for Candidates with:

• Experience with bug tracking software such as Jira
• Experience with test planning software such as Test Rail
• Significant experience with automated testing

Professional Skills:

• Excellent communication and interpersonal skills
• Proven ability to work creatively and analytically in a problem-solving environment
• Highly motivated self-starter, with the ability to handle multiple priorities
• Ability to work independently & effectively as part of a geographically dispersed team
• Strong attention to detail